Frequently Asked Questions
Have questions about Hybrid Payroll’s services? We’ve compiled answers to the most common questions we receive from business owners and HR teams. If you don’t see your question here, contact us at contact@hybridpayroll.com or call 1 (800) 668-0174.
General Questions
What is Hybrid Payroll? Hybrid Payroll LLC is a full-service outsourced payroll and HR management company headquartered in Foxfield, Colorado. We serve small and mid-sized businesses across the United States, providing payroll processing, HR support, benefits administration, workforce management, and PEO services — all powered by the iSolved HCM platform.
What size businesses do you work with? We work with businesses of all sizes, from startups with their first employees to established companies with hundreds of employees. Our sweet spot is small to mid-sized businesses with 10 to 500 employees.
What industries do you serve? We serve businesses across all industries including cannabis, professional services, financial services, manufacturing, retail, construction, engineering, and hospitality. We have particular expertise in the cannabis industry, where payroll and HR compliance requirements are complex and highly specialized.
Where are you located and do you serve businesses outside Colorado? Our office is located in Foxfield, Colorado. However, we operate as a fully remote service bureau and serve clients nationwide across the United States.
Payroll Services
What payroll services do you offer? We offer full-service payroll processing including direct deposit, tax filing and remittance, year-end W-2 and 1099 preparation, multi-state payroll, multi-location payroll, and garnishment processing. We handle the entire payroll process on your behalf so you can focus on running your business.
What pay frequencies do you support? We support weekly, bi-weekly, semi-monthly, and monthly pay frequencies. We can also accommodate custom pay schedules based on your business needs.
Do you handle payroll tax filings? Yes. We handle all federal, state, and local payroll tax filings and remittances on behalf of our clients. This includes quarterly and annual filings, W-2s, and 1099s.
What payroll software platform do you use? We operate on iSolved HCM, an award-winning enterprise-grade Human Capital Management platform. iSolved combines payroll, HR, time and labor, benefits administration, and talent management into a single unified system. Your team will have access to a branded client portal at hybridpayroll.myisolved.com.
How do my employees access their pay stubs and tax documents? Employees access their pay stubs, tax documents, time-off balances, and other HR information through the iSolved employee self-service portal. They can log in from any device at any time.
Can you handle multi-state payroll? Yes. We process payroll for businesses operating in multiple states and handle all associated tax registrations, filings, and compliance requirements.
Onboarding and Implementation
How long does it take to get set up? Most clients are fully onboarded within two to four weeks depending on the size and complexity of their payroll. We handle the setup, data migration from your prior provider, and system configuration so the transition is as smooth as possible.
Do you help with the transition from our current payroll provider? Yes. We manage the entire transition process including data migration, parallel payroll runs, and staff training. We process payroll alongside your existing provider until your team is fully comfortable and confident before going fully live on our platform.
Will you train our managers and employees on the new system? Yes. We provide hands-on training for your managers and key staff as part of our onboarding process. We do not hand you a login and walk away — we stay with you through the transition until everyone is comfortable.
Is there an implementation fee? Implementation fees vary depending on the size and complexity of your setup. We are transparent about all fees upfront and include them in your service agreement before you sign anything.
Pricing
How is Hybrid Payroll priced? Our pricing is based on a per-employee, per-payroll-run model. This means you pay a flat rate for each employee for each payroll run processed. There are no hidden fees or surprise charges. All pricing is disclosed clearly in your service agreement.
Do you offer a promotional offer for new clients? Yes. We currently offer new clients six months of payroll service at no charge. This gives you the opportunity to experience our full service offering with zero financial risk during your transition period.
How do I get a price quote? You can request a custom quote by visiting hybridpayroll.com/request-a-demo or calling us at 1 (800) 668-0174. We will review your business size, pay frequency, and service needs and provide a clear, itemized proposal.
HR and PEO Services
What is a PEO and do I need one? A Professional Employer Organization (PEO) enters into a co-employment relationship with your business, allowing you to offer Fortune 500-level benefits, access HR expertise, and reduce employer liability. PEO services are ideal for businesses that want to offload HR compliance, benefits administration, and employer risk management to a trusted partner.
What HR services do you offer beyond payroll? In addition to payroll, we offer human resources management, benefits enrollment and administration, applicant tracking and recruiting, employee onboarding and offboarding, performance management, learning management, scheduling, time and labor management, expense management, and workforce analytics — all within the iSolved platform.
Can you help with HR compliance? Yes. We help clients stay compliant with federal, state, and local employment laws including wage and hour regulations, new hire reporting, ACA compliance, and more. Compliance requirements vary by state and industry, and our team stays current on regulatory changes that may affect your business.
Cannabis Industry
Do you work with cannabis businesses? Yes. We have significant experience serving cannabis operators including dispensaries, cultivators, processors, and multi-state operators. Cannabis payroll and HR compliance involves unique challenges including 280E tax considerations, multi-location management, strict recordkeeping requirements, and banking restrictions. We understand these complexities and are built to handle them.
Can you handle payroll for cannabis businesses given banking restrictions? Yes. We have established processes for handling payroll for cannabis businesses and work with banking partners who serve the cannabis industry. We are experienced in navigating the unique banking and compliance environment that cannabis operators face.
Support
Who do I contact if I have a payroll issue? Every Hybrid Payroll client is assigned a dedicated payroll specialist who is your primary point of contact. You can reach your specialist directly by phone or email — you will never be routed through an anonymous call center or support ticket queue.
What are your customer service hours? Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM MST. We respond to all inquiries within 24 business hours.
How do I get started? The easiest way to get started is to schedule a free 15-minute payroll review at hybridpayroll.com/book-a-call or request a demo at hybridpayroll.com/request-a-demo. One of our team members will walk you through our services, answer your questions, and provide a custom proposal for your business.
Contact
Still have questions? We would love to hear from you.
Hybrid Payroll LLC 16350 E Arapahoe Rd, STE 108 #333 Foxfield, CO 80016 Email: contact@hybridpayroll.com Phone: 1 (800) 668-0174 Website: hybridpayroll.com Customer service available Monday through Friday, 9:00 AM to 5:00 PM MST